Sattuni is a modern Arabic restaurant in Düsseldorf, Germany, specializing in food delivery and catering.
Offering menus for every event, from birthdays to weddings and office parties, they want their customers to experience the diversity of Arabic cuisine in a fresh and innovative way.
A superior food ordering process with GloriaFood
Sattuni has been using GloriaFood for online orders for over a year. The platform has helped them optimize the ordering process and increase customer satisfaction.
Our experience with GloriaFood has been consistently positive. The platform is user-friendly and has significantly improved our ordering processes.
Minimal maintenance, tangible results
As part of the dynamic world of catering and food delivery, Sattuni looked for an online ordering system that could accommodate their busy schedule.
That meant effortless maintenance – a tool that you can put on the back burner and not worry it’s going to boil over.
Feras M., restaurant owner, found that in GloriaFood:
We only invest minimal effort in managing our account now, as most processes are automated.
Optimal usage of premium features
Sattuni gave GloriaFood its seal of approval by using Online Payments to optimize the ordering and payment process, and the Advanced Promo module and Autopilot to continuously engage their customers with the right incentives for each target group.
90% of orders pre-paid online
The Online Payment service has been extremely successful for Sattuni. So much so that 90% of their orders are pre-paid online by card, Apple Pay, Google Pay, or PayPal.
The premium online payment service has further simplified our ordering process and increased customer satisfaction.
An increase in orders thanks to restaurant promotions
To motivate more customers to order, Feras decided to test out a wide variety of restaurant promotions, from discounts on large orders to freebies.
The promotional tools have been incredibly effective in attracting new customers and encouraging new buying. We’ve seen an increase in orders during our promotional periods, and the ease of setting up and managing these promotions through GloriaFood has been a significant advantage.
Boosting the number of return customers with Autopilot
What is one of the biggest problems for busy restaurant owners? Keeping online customers coming back without spending a lot of time and effort.
Feras trusted Autopilot to do that job for them by sending targeted emails to customers who are slipping away:
The Autopilot campaigns have been a fantastic way to keep our customers engaged. By automatically sending out targeted promotions and reminders, we’ve been able to maintain a steady stream of returning customers without much manual effort.
Learn more about how Autopilot can work for you and how to set it up in this video tutorial:
Sattuni recommends GloriaFood
When asked whether they would highlight to other restaurant owners, Feras didn’t hesitate:
I would recommend GloriaFood to anyone looking for a reliable and efficient online ordering service. The platform offers great features and excellent support.
Their 5⭐ Google rating (out of 162 reviews and counting) recommends Sattuni as the place to go to for Arabic food in Düsseldorf. If you’re ever in the area, why don’t you pay them a visit?
